Shipping Policy
We were built with love and continue to grow with love everyday. Starting with our founder Athena, who chose to dedicate herself to this brand because it matters. Our values are her values, and her values are yours. We are Momcozy, and we are Cozy Designs Born from Love.
SHIPPING INFORMATION
The time frame of order delivery is divided into two parts:
Processing time
1 - 2 business days
Processing time
3-8 business days (excluding weekends and holidays). For rural locations, allow up to 20 business days. Shipping rates subject to change.
Ownership, Terms, and Risk
We will dispatch the order within one to two business days, EXCEPT your pre-order(s). Please make sure your address details are correct, as once the parcel is on its way, we cannot redirect it. It is your responsibility to check and verify.
Notes:
Express Shipping is not available for P.O. Boxes and APO/FPO addresses.
The shipping time does not include a 1-2 day processing period required to process your
order from the date your order is placed and can take longer than the expected date due to
an invalid address, the customs clearance procedures, or other causes.
Customs duty is paid by the customer
Check Your Order and Shipment
You can track your order after an email confirmation has been sent to you. You can easily check the order via the online tracking page.
Normally if the orders have been shipped out (you have received the tracking number or your order status is completed), your orders cannot be canceled.
COVID-19 Notice:Our shipping times may be longer than indicated as changing COVID-19 restrictions affect delivery services. Know that our fulfillment teams continue to send products daily as we take extra precautions to ensure their safety. Thank you for your patience and understanding.
Customer Service
Momcozy also handles all customer service and product returns. If you need assistance with anything,
please visit our "Customer Service” section at the end of any page of our website.
Customer Service
Free shipping
Free shipping on order over $25. The currency unit is U.S.Dollars
Customer service
We are available from monday to friday to answer your questions.
Secure payment
Your payment information is processed securely.
Contact us
Need to contact us ? Just send us an e-mail at support@momcozy.com